Make better decisions for your Customer Experience
with data driven insights
Set the right foundation – Elevate your CX – Thrive in your industry
By booking a meeting with us
By booking a discovery with us
CX is key but too few companies develop successful CX Programmes
YOUR ORGANISATION MIGHT FACE THE FOLLOWING CHALLENGES:
- You are uncertain where you stand and how to improve your CX Programme
- You can't find the right tools to generate the best insights
- You lack the expertise to make the right decisions.
- You don't have the resources to invest in CX
-
You can't accurately measure the ROI of your CX Programme
To become part of the successful ones
We created CXMania to guide your path to CX excellence
IF YOU ARE A GROWING DIGITAL COMPANY,
WE HAVE THE SOLUTIONS FOR YOU :
- Assessments that clarify your CX journey: where you stand, where to go and how to get there
- An ecosystem of tools adapted to digital scale-ups: to ensure a frictionless and optimised implementation
- A proven methodology: we've been there and today we accompany many digital companies like yours
- We work alongside you and your team , providing you with the expertise and resources you need
- We help you accurately measure the opportunity and return of your entire CX programme
To generate 10x-20x ROI from your CX Programme
The secret mix to generate profit:
COMBINING CX INSIGHTS WITH OUR DECISION-MAKING TOOLS
We work with our partners tools to optimise the quality of insights.
We display the voice of your customer, highlighting what’s important along their journey and satisfaction at each step.
+
We design personalised dashboards, connecting your insights with KPIs.
You can then monitor closely your performance and make better decisions on which projects to prioritise.
=
Improving your performance directly correlates to profit generation.
We monitor your savings and how the added value generates new customers and extra revenue.
Historically, Café Royal lived in an engineering-driven environment. Therefore the main challenge was that consumer expectations did not match our proposition as a consumer brand.
Consequently, the only possibility to “listen to customer’s voice” were extensive and costly market researches or digital surveys. We also needed to increase speed of development of new concepts.
Matthieu’s support helped us so far in two ways: first of all the rational benefits of having access to the voice of the customer. Then, Matthieu provided a professional approach of how to implement customer centricity throughout the organization.
As he did not only act as “Mr. CX” but as a real facilitator, we have today a voice of customer team that takes the CX mindset deeply into the teams.
Historically, Café Royal lived in an engineering-driven environment. Therefore the main challenge was that consumer expectations did not match our proposition as a consumer brand.
Consequently, the only possibility to “listen to customer’s voice” were extensive and costly market researches or digital surveys. We also needed to increase speed of development of new concepts.
Matthieu’s support helped us so far in two ways…
Testimonials
Michael Sandmeier
Former Director of the Café Royal Business Unit
We will support you at every step
of your journey
WHEREVER YOUR ARE ON YOUR JOURNEY TO CUSTOMER CENTRICITY,
WE CAN SUPPORT YOU.
Take our 10 minute assessment that will allow you to understand:
Your CX Status
Where your company stands today compared to CX standards
Your CX journey
What your journey to customer centricity looks like
Your next CX Action
What are the next steps to start improving your CX now